🔁 Return & Exchange Policy – Parompara Pickle

At Parompara Pickle, we take pride in delivering fresh, high-quality, and traditionally prepared pickles. Customer satisfaction is extremely important to us. Please read our return & exchange policy carefully before placing an order.

1. Order Modification and Cancellation

• Orders can only be modified or canceled before they are shipped.
• Once shipped, the order cannot be altered or canceled.
• Please reach out immediately on WhatsApp or email for any changes.

2. Eligibility for Returns and Exchanges

• Due to food safety and hygiene regulations, **pickles are non-returnable and non-exchangeable** once delivered.
• Returns/exchanges are allowed only if you received a **damaged, leaked, or wrong product**.
• You must notify us within **48 hours** of delivery.

3. Handling Charges

• If the delivered product is wrong or damaged, we will arrange a free replacement.
• No return shipping charges apply for valid replacement cases.

4. Sale / Discounted Products

• Products purchased under discounts or offers are strictly non-returnable.
• Replacement only applies if the item is damaged or incorrect.

5. Damaged, Leaked, or Incorrect Items

• If your parcel arrives damaged, leaked, or incorrect, contact us within **48 hours**.
• Please share clear photos or videos as proof.
• Upon verification, we will send a replacement immediately.

6. Refunds

• Refunds are only applicable when a replacement is not possible.
• Refunds will be processed within 5–7 business days to your original payment method.
• For COD orders, bank details will be required.

7. Replacement Policy

• Only defective, leaked, or wrong items are eligible for replacement.
• Replacement dispatch will occur within 3–5 working days after approval.

📩 How to Raise a Concern

Email us at [email protected].

• Share your Order ID
• State the issue (damaged/wrong product)
• Attach clear photos or videos

We are always here to assist you with honesty and transparency.